Court-Compliance Guidelines

Court Alignment

Guardian House’s role is to assist families in fulfilling their court-ordered visitation and/or exchange requirements. Guardian House does not make determinations regarding ordered visitation schedules or exchanges.

For questions about changing or clarifying court orders, please contact your attorney.

Requesting Records

• Full Case Record: Requires a valid subpoena. The case record includes all correspondence, visit notes, and exchange visit notes for both parties.
• Partial Record: Parents may request their own records only (e.g., documented phone calls, emails, sign-ins) without a subpoena if they have an upcoming court date.

To request records, contact 210-733-3349 or email frontdesk@guardianhouse.org.

Documentation Process

All Guardian House correspondence is thoroughly documented and may be subject to subpoena. This includes:

• Phone calls
• Emails
• Face-to-face interactions with staff
• All visitation notes
• Parent notes
• Sign-in sheets

Confidentiality Policy

Guardian House will not communicate information related to a case outside of the respective parties. Any release of information requires one of the following:

• A signed Release of Records form
• A Power of Attorney